Utibe Bassey serves as Vice President, Customer Experience at Dominion Energy. In this role, she is responsible for customer experience strategy, customer service, and revenue management for Dominion Energy’s more than 7 million electric and gas customers. Utibe’s passion lies in bridging business and humanity. Her functional leadership experience spans strategy, planning, operations, human-centered design, leadership development and innovation, and she has led Global teams and businesses in 2-person and 50,000-person organizations alike, in industries including Financial Services, E-commerce, Hospitality, Technology and Utilities – each role as a conduit to improving the human condition in tandem with business results. Utibe received a BSc. In Management Information Systems from Central Connecticut State University MBA from the Kellogg School of Management, Northwestern University.
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